Refund policy

Thirty days. If a plugin is not right for your exchange, tell us and we will refund it.

You do not have to prove anything or argue a case. "It did not fit my site" is a complete reason.

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Why the window is generous

Everything we sell ships as readable PHP that you can open and inspect, and every plugin installs and uninstalls itself cleanly. That means you can only really evaluate one by running it on your own exchange, with your own members and your own traffic. A demo video would not tell you what you need to know.

So the thirty days exist to let you actually try it. Use them.

How to ask

Write to us from the address on your order and say which plugin you want refunded. There is no form.

We will confirm within two working days and return the money by the same route you paid. How long it then takes to appear depends on your payment provider, not on us — PayPal is usually a few days.

What happens to the licence

When we refund a purchase we deactivate its licence, and we ask you to run the plugin's uninstaller on your exchange.

Every plugin ships with an uninstaller that removes its tables, its hook registrations and its files, and leaves your exchange as it found it. That is part of why we can be relaxed about refunds.

We do not have, and do not want, any remote ability to switch off software running on your server. A refund relies on you doing the uninstall. We are trusting you, deliberately.

What is not covered

Custom commissions. Work built to your specification is quoted, agreed and then built for you. Once we have started, it is not refundable — that is why nothing is charged until you accept a quote, and why we ask questions before quoting rather than after. If a commission does not do what the agreed quote said it would do, that is a defect and we will fix it.

Purchases older than thirty days. After the window, the refund promise no longer applies. If a plugin is genuinely broken we will still fix it, for as long as your updates and support period runs.

Repeat purchases of the same plugin. If you have already had a refund on a plugin, buying it again is final. We will not refuse the sale, but we will not refund it twice.

If a plugin is broken

This is separate from refunds and it has no time limit inside your support period.

If a plugin does not do what its product page says, that is our problem to fix. Tell us and we will either fix it or, if we cannot, refund you — even beyond thirty days. A refund window is not a deadline for us to honour our own description.

Chargebacks

Please write to us before disputing a charge with your payment provider. We have never refused a refund inside the window, and a dispute costs us a fee and costs you time, for an outcome we would have given you on request.

We treat a chargeback raised without contacting us first as ending the licence it relates to.

Contact

[TO CONFIRM: contact address for refund requests.]